Large Enterprise Functionality - Small Enterprise Price Tag

Zeacom beats other UC market leaders on two fronts. Check out how we deliver:


	A unique Unified Communications solution that reduces complexity
	A lower Total Cost of Ownership

Unify Communications Across the Enterprise

Implement a UC solution, and your company will resolve many painful communications issues.


1.	Communicate better with your customers – If you are losing sales to other companies who react more quickly, you need UC to get more efficient, become more responsive and improve customer satisfaction.
2.	Introduce new revenue streams – If you want to achieve more with the resources you've got, you need Zeacom to apply some smart thinking that will help you set up new business services and generate extra revenues.

A Solution that’s Customized for Your Company

Zeacom will give your organization all the smart UC functionality you need, to move ahead of your competitors. Looking at your business, we will consult with you to design a solution that meets your specific needs. As you grow, our modular approach lets you expand your solution.

Part One of ZCC Unified Communications Video :

Find out which kind of solution your organization needs :


	Learn about UC in our video overview, and how it can benefit your organization and your employees
	Check out what the Return on Investment would be for your company, when you implement your own unique UC solution

Resolve Your Most Painful Communication Challenges

Every business knows the issues. Staff in a typical organization use five different devices and five applications to communicate on a daily basis. Still, we often can't reach decision makers or access time critical information. Also, we're becoming increasingly mobile which makes collaboration even harder. Productivity decreases, which results in delays, missed deadlines and dissatisfied customers.

ZCC enables real-time communication, and reduces the time it takes to contact each other and collaborate successfully. The more extensively you deploy ZCC throughout the organization, the greater the gains.

Check out our UC Functionality Overview, to see in more detail how ZCC functionality can resolve the communication pain points in your company.

Part Two Part of ZCC Unified Communications Video

Customer Testimonials and ROI Case Studies

Zeacom has implemented Contact Center and Enterprise wide UC solutions for a host of renowned businesses around the globe. Find out how these companies have leveraged benefits from ZCC. To help you quickly find case studies of interest use the 'quick view' matrix displayed immediately below the Featured Case Study.

Featured Case study: Click here to see an animated demo of the solution we implemented for Asia-Pacific beer brewer Lion Nathan. The company needed to streamline its operations to rectify low customer satisfaction levels.

Lion Nathan's ZCC zolution increased efficiency in the contact center, reduced call abandonment rates to a minimum, and hugely improved staff morale.

Case Study Matrix

	Process Automation	Enterprise Communications	Contact Center
Retail	Compass Autodial, IVR, DIY Automation	Placemakers Unified Messaging, Presence	ASKO Virtual Contact Center, Announcements
Financial Services	PSIS IVR	Republic Bank IVR, Screenpops, Routing	LifeCare Assurance Screenpops, Callback, IVR
	Bank IVR		Summit Financial Resources Screenpops, Outbound, IVR and Executive Mobile
	Credit Union IVR, Value-based Routing, Outdial
Public Services	American Church Enhanced Routing, Screenpops	Destination DC Presence, Queuing	CDTA Presence, Queuing
	VicRoads Text-to-speech
Other Services	DHL Workforce Management, Voice Recording	Babbage Executive Desktop & Operator Console	Keno Kozie Multimedia Queuing
	Rand Corporation Survey IVR		Rickenbacker Group Skills-based Routing
Manufacturing		Rhino Linings Presence, Routing	Lion Nathan Multimedia Queuing, Screenpops
Local Government	Automated Emergency Warning Systems Process Automation		Palmerston North CC Unified Messaging, Presence
			City of Darebin Presence, Wrap-up Codes
	Process Automation	Enterprise Communications	Contact Center

Business Solution Papers

	Unified Contact Center Business Solution Paper- Find out how you can reduce costs, minimize staff turnover and absenteeism, make your agents more productive, and improve customer satisfaction. ZCC lets you run a more efficient contact center, so you can you do better business.
	Unified Communications Business Solution Paper- Check out how to simplify communications, across all devices and applications, and improve communications management. UC lets you create competitive advantage.
	Integration Services Business Solution Paper- Enable your staff to save time on every call, resolve issues quickly, and upsell specific products or services to specific customers as their call comes in. Systems Integration lets you operate a smarter business, and you will earn back your investments in record time.